WARRANTY

 

The warranty policy pertains to SAMANTHA WILLS products:

 

 

Each SAMANTHA WILLS product is carefully hand constructed from the highest quality materials. Given the delicate nature of a hand made process, we offer a 6 month warranty on all SAMANTHA WILLS pieces from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product.

 

 

Please contact us directly regarding any warranty claim on info@theweddingboutique.com.au or +61 2 9326 9999.

 

RETURNS/EXCHANGES OR REFUNDS

 

The following pertains to SAMANTHA WILLS products:

 

If you wish to return or exchange a product because of a change in mind, you may do so in accordance with the following process:

  • You must notify The Wedding Boutique within 7 days of accepting delivery of the Product and arrange return of the product within 7 days after such notification.

  • You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from The Wedding Boutique, or delivery note. Product must be returned to The Wedding Boutique.

  • No exchanges or returns are accepted on sale items, unless deemed faulty.

  • On international returns you must mark on the courier company's consignment so that the products do not attract possible customs duties and taxes again.

  • You must return the product in its original condition with the original "swing ticket" attached.

  • You are responsible for arranging any insurance on the product.

  • You are responsible for the cost of the shipment of the product.

  • Upon receipt of the product by SAMANTHA WILLS, The Wedding Boutique will refund to you the purchase price for the product, less the shipping costs originally incurred.

  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by The Wedding Boutique, however, please allow 14 days from the day you return the product for your account to be credited.

  • Refunds will only be given to products purchased at The Wedding Boutique Online Store. Refunds will not be given to SAMANTHA WILLS stock purchased from other retailers and stockists.

  • Exchanges will only be given to products purchased at The Wedding Boutique Online Store. Exchanges will not be given for SAMANTHA WILLS stock purchased from other retailers and stockists.

 

If you wish to return a faulty or damaged product, The Wedding Boutique will gladly repair, exchange or refund the original piece in accordance with the following process:

 

  • That the Product was purchased within 6 months of faulty date.

  • You must notify The Wedding Boutique by email info@theweddingboutique.com.au , or please call The Wedding Boutique directly.

  • You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from The Wedding Boutique or delivery note.

  • You must return the product to The Wedding Boutique.

  • On International returns you must mark on the courier company's consignment so that the products do not attract possible customs duties and taxes again.

  • The Wedding Boutique will then refund the price to you in full, replace the product or exchange for a different product.

  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by The Wedding Boutique, however, please allow up to 14 days from the day you return the product for your account to be credited.

  • Exchanges are only possible if the item is available. The Wedding Boutique can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when contacting The Wedding Boutique.

 

 

The Wedding Boutique - Suite 43, 61-89 Buckingham St Surry Hills 2010 P: 02 9326 9999 E: info @ theweddingbboutique.com.au 

Hours: Mon to Fri - 10am to 7pm | Saturday - 10am to 4pm | Select Sundays - 10am to 2pm | Closed - Public Holidays

Customer Care: Warranty | Returns and Exchanges

 

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